Our services
Through customized care that is coordinated by our team of healthcare professionals, participants in TANDEM365 have access to the best services and support available with a single point of contact. All of our services are based on an initial assessment and evaluation by our healthcare professionals.
Care Coordination
Care coordination is one of the keys to TANDEM365’s success. Our expertise ensures that all healthcare professionals and individuals involved in our participants’ care stay informed and connected, which reduces the gaps in care and prevents fragmentation.
Integrated Care Paramedic Visits
We offer rapid response to any non-life threatening, but urgent, medical issues that may arise. We perform lab specimen collection, nebulizers, oxygen therapy, IV fluids, IV medication administration, EKGs, lift assists post falls at home, and any generalized medical concerns that do not warrant the use of the emergency department.
Medication Management
Many hospitalizations are a direct result of mismanagement of medications. TANDEM365 ensures an accurate and appropriate medication list as well as ensures that the participants have a reliable mechanism of delivery and setup through a monitored medication dispenser, medication delivery system, or med boxes. A medical assistant may be utilized to coordinate these services.
Mental Health Resources
TANDEM365’s team of professionals provides limited mental health support; however, we are committed to the care and coordination of our participants who need mental health support. Therefore, we strive to connect to expert healthcare professionals within the community to create a supportive plan of care.
Registered Nurse Navigators
Chronic disease management, collaboration with primary care physicians (PCPs) and specialists, medication reconciliation, continuous monitoring of medication regimen, navigation of the healthcare system, robust support during care transitions, advocacy, and high-level participant education are services we provide. We can accompany participants to primary care physician appointments to ensure they understand instructions and communicate all pertinent information to the physician. We provide 24/7 access to a nurse and community paramedics for rapid response to urgent needs.
Social Work Navigators
Advance care planning development, long-term planning, housing, resource connection, safety and security, cognitive testing, caregiver burden screening and assistance, support and assistance with respite needs, patient and caregiver education, and long-term behavioral health monitoring/support services are provided.
Telehealth
Telehealth allows TANDEM365 to remotely monitor a participant’s blood pressure, pulse, and weight. It also allows the participant to manually enter any other measures the nurse may be interested in, such as, blood sugar and pulse oximetry. The participant may also receive questions to answer pertaining to their disease. This data assists the nurse with a snapshot of what is going on with the participant, allowing early intervention to prevent hospitalization.
Monitored Medication Dispensers
Many hospitalizations are a direct result of mismanagement of medications. TANDEM365 ensures an accurate and appropriate medication list as well as ensures that the participants have a reliable mechanism of delivery and setup through a monitored medication dispenser.
Meals
Home delivered meals are intended for participants who are not able to prepare/cook their own meals and without this home delivered service would not receive regular nourishment. This resource is intended for participants who do not qualify for this service through other community programs.
Transportation
TANDEM365 is committed to ensuring that a participant has regular scheduled appointments with their physician. Transportation may be provided as necessary to ensure that the participant remains compliant.
Chore Services
Chore services are sometimes necessary for participants who need assistance with errands or housekeeping. This resource is intended for participants who do not qualify for this service through other community programs.
Respite
Respite care provides temporary relief for a primary caregiver, enabling a much-needed break from the demands of care-giving a sick, aging, or disabled family member.
Personal Care Aide
This service is intended for participants who need assistance with bathing and is offered to participants who do not qualify for this service through other community programs.
Wellness Coaching
Participants assess their current physical and emotional state through this resource by setting goals for what they want to achieve in their overall wellness and health and working on plans of action to reach these goals.
Emergency Services
Personal Emergency Response Services
Our medical alert systems offer important features that can help keep our participants feeling safe. Once a fall is detected our participants are connected to our response center to assess the situation and understand what help to send. Our medical alert system is able to meet every individual need, whether the participant is at home or on the go. Our Landline, cellular and mobile devices will provide the right support at the right time.
24/7 Rapid Response Team
TANDEM365 is available to you 24 hours a day 7 days a week for questions and urgent needs. Our after-hours call center will answer and triage your call to the appropriate person. TANDEM365 has RN’s, paramedics, and administrators on call at all times. If there is a life-threatening emergency, paramedics will automatically be dispatched to your home. If the call is not of an urgent nature, the navigator on call will follow up with you and address your needs using the support of our Director of Clinical Services, your primary care physician, and/or our Medical Director.
get in touch
For more information on our services and integrated model of care, please call us at 616-588-5290 or 844-482-6336