Helping patients navigate the complexity of healthcare | Teresa Toland, President & CEO

A recent study by determined that 52% of consumers are unable to navigate a health care system on their own. This challenge often leads to improper health care utilization and vulnerable patients not being able to receive the correct care that they need.

We are working to overcome this challenge. TANDEM365 is a complex medical case management program that seeks to provide innovative and streamlined solutions to help at risk patients receive the right care, at the right time, and the right place.

Our program participants are medically complex, often elderly and frequently require hospital visits. Our core services are designed to help them to remain in their homes and manage their conditions most appropriately. But perhaps more importantly, we provide these services in a simple, easy to navigate manner. This is a benefit not only to the patient themselves, but also to the family member who is trying to coordinate care amongst many healthcare providers.

For those of us working within healthcare, we cannot remain stagnant. We must be better and continue to innovate, inspire and help drive change within a complex and complicated industry. Our team at TANDEM365 is continually looking for the “next thing” and finding ways to expand our scope of services. We remain updated on new technology and are always considering new ideas that will allow us to better serve those in need.

I invite you to learn more about the many services we provide to our communities – and the impact that we have throughout Kent, Allegan, Ottawa and Kalamazoo counties.